Return Policy

Return policy


Changed your mind?

Did you change your mind?

That's fine.
We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 7 days of the PURCHASE date.
Please note that we do not refund the original postage fees with the return.

To return a product, please Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to. Pack and seal the item/s in their original shipping package and post them back to us. 
Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card. 

Damaged or Faulty product?

We take care to pack your items carefully so that they won't get damaged in transit. At DK2U we never want a faulty product, but unfortunately this happens from time to time.  
If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.
Our contact information is stated in the bottom of this page.

You are also entitled to return the faulty product to us as acceptable proof of purchase for an alternative remedy.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@danishchurch.org.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@danishchurch.org.au

Shipping

To return your product, you should mail your product to: Danish Church in Australia, 35 Hillscrest Rd. , Pennant Hills NSW 2120. . You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.